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Shipping & FAQs

Help Center

We take special care to package every order in hopes that everything arrives at the same great quality as it was packaged, but things happen (get dropped, thrown, mishandled, etc). 

We will be happy to work with you to find a solution should any problems arise! 

Simply contact us via our Contact us page or email orders@freshmayhem.ca

Quite Possibly! 

Contact us ASAP, and as long as your order has not shipped we should be able to change the address for you. 

If it has shipped, you can contact the shipping carrier directly with your tracking number and see if they can re-route the package.

Quite Possibly but timing is key!

Contact us ASAP and we may be able to add additional items to your order and send you a separate invoice. 

If we haven’t packaged your order yet, then we will probably be able to combine your 2 orders.

Yes! 

Simply contact us through our contact page or through our wholesale request form, we would love to work with you.

Shipping Information

All carriers have currently suspended shipping guarantees.  Packages may take longer than usual due to high shipping volumes due to COVID-19 and the holidays.

Any questions regarding shipping times and delays can be directed to the carrier you have selected during checkout.

We do not have additional information, and are not responsible for delays once your package has left our facility however we appreciate your business, and will try to get your package to you as soon as possible! 

Please note - even if there is a estimate under the shipping method you select (this comes directly from the carriers and does not include our processing time).  We do not recommend shipping items to an address that you will only be at temporarily (ie. hotel) as they may not arrive on time, and we are not responsible for packages shipped to the wrong address. 

Once your package has left our facility and you have received your tracking number, we no longer hold responsibility for that package.  Any shipping questions regarding updates, delays etc. can be addressed directly with the carrier you have chosen.  We do not have additional information beyond what is provided through your tracking number.

Processing Times

We want you to get your order and begin to enjoy our products fast, and try to ship every package as quickly as possible, but offer no guarantees 

Our typical processing time is 2-4 business days during regular volume periods, and 5-7 days during periods of high volume such as sales or holidays.  

You will receive an email once your order has shipped with your tracking number and you can use our order tracking page to track your order from the moment you place it.

Order Tracking

We want you to get your order and begin to enjoy our products fast, and try to ship every package as quickly as possible, but offer no guarantees 

Our typical processing time is 2-4 business days during regular volume periods, and 5-7 days during periods of high volume such as sales or holidays.  

You will receive an email once your order has shipped with your tracking number and you can use our order tracking page to track your order from the moment you place it.

All orders shipped to the USA or within Canada come with tracking (unless otherwise noted).  Once your order has shipped, you will receive an email with your tracking information.  All tracking information is available online, and we do not have any additional information.   If you did not receive tracking information, it may have gone to your junk folder.  If not, contact us and we'll help you find it!

Delivery

We currently only offer delivery in the Hamilton, Ontario area.

Subject to the number of orders placed we aim to deliver orders based on processing times (see tab below).

All communication in regards to delivery will be communicated via text message and email.

Returns

Returns Policy

Due to the nature of our products, we do not accept any returns once the package is opened. If you received the wrong order send us an email immediately and do not open the soap.

Once you open the product, we can not accept it for return or refund.

Our soap products are very personal items and we are sure you understand why we can not accept returns.

Allergies

It is the responsibility of the user of our soaps to make sure they are not allergic to our products. Everyone’s skin is different and you must test soaps as you would anything else. If you are known to have sensitive skin, please test the soap on a small part of your arm for a few days prior to using it all over.

We take special care to package every order in hopes that everything arrives at the same great quality as it was packaged, but things happen (get dropped, thrown, mishandled, etc). 

We will be happy to work with you to find a solution should any problems arise! 

Simply contact us via our Contact us page or email orders@freshmayhem.ca

Quite Possibly! 

Contact us ASAP, and as long as your order has not shipped we should be able to change the address for you. 

If it has shipped, you can contact the shipping carrier directly with your tracking number and see if they can re-route the package.

Quite Possibly but timing is key!

Contact us ASAP and we may be able to add additional items to your order and send you a separate invoice. 

If we haven’t packaged your order yet, then we will probably be able to combine your 2 orders.

Yes! 

Simply contact us through our contact page or through our wholesale request form, we would love to work with you.

All carriers have currently suspended shipping guarantees.  Packages may take longer than usual due to high shipping volumes due to COVID-19 and the holidays.

Any questions regarding shipping times and delays can be directed to the carrier you have selected during checkout.

We do not have additional information, and are not responsible for delays once your package has left our facility however we appreciate your business, and will try to get your package to you as soon as possible! 

Please note - even if there is a estimate under the shipping method you select (this comes directly from the carriers and does not include our processing time).  We do not recommend shipping items to an address that you will only be at temporarily (ie. hotel) as they may not arrive on time, and we are not responsible for packages shipped to the wrong address. 

Once your package has left our facility and you have received your tracking number, we no longer hold responsibility for that package.  Any shipping questions regarding updates, delays etc. can be addressed directly with the carrier you have chosen.  We do not have additional information beyond what is provided through your tracking number.

We want you to get your order and begin to enjoy our products fast, and try to ship every package as quickly as possible, but offer no guarantees 

Our typical processing time is 2-4 business days during regular volume periods, and 5-7 days during periods of high volume such as sales or holidays.  

You will receive an email once your order has shipped with your tracking number and you can use our order tracking page to track your order from the moment you place it.

We want you to get your order and begin to enjoy our products fast, and try to ship every package as quickly as possible, but offer no guarantees 

Our typical processing time is 2-4 business days during regular volume periods, and 5-7 days during periods of high volume such as sales or holidays.  

You will receive an email once your order has shipped with your tracking number and you can use our order tracking page to track your order from the moment you place it.

All orders shipped to the USA or within Canada come with tracking (unless otherwise noted).  Once your order has shipped, you will receive an email with your tracking information.  All tracking information is available online, and we do not have any additional information.   If you did not receive tracking information, it may have gone to your junk folder.  If not, contact us and we'll help you find it!

We currently only offer delivery in the Hamilton, Ontario area.

Subject to the number of orders placed we aim to deliver orders based on processing times (see tab below).

All communication in regards to delivery will be communicated via text message and email.

Returns Policy

Due to the nature of our products, we do not accept any returns once the package is opened. If you received the wrong order send us an email immediately and do not open the soap.

Once you open the product, we can not accept it for return or refund.

Our soap products are very personal items and we are sure you understand why we can not accept returns.

It is the responsibility of the user of our soaps to make sure they are not allergic to our products. Everyone’s skin is different and you must test soaps as you would anything else. If you are known to have sensitive skin, please test the soap on a small part of your arm for a few days prior to using it all over.

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