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Refund and Returns Policy

Overview

At Fresh Mayhem, we take great pride in the quality of our handmade soaps, shower steamers, lip balms, and bubble bath truffles. However, we understand that there may be times when you are not completely satisfied with your purchase. Therefore, we offer the following refund and exchange policy:

Refunds:

If you are not satisfied with your purchase, we offer a full refund within 30 days of purchase. To be eligible for a refund, the product must be in its original packaging and unused. We do not accept returns on products that have been used or opened.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@freshmayhem.ca.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Non-Refundable Products:

Gift cards are non-refundable and cannot be exchanged for cash or other products.

Please note that we cannot issue refunds or exchanges to the gift giver. All requests for refunds or exchanges must come from the gift recipient.

To request a refund or exchange, please contact us at [contact email/phone number]. We will do our best to address any issues or concerns the gift recipient may have and ensure that they are completely satisfied with their gift.

Exchanges:

If you receive a product that is damaged or defective, we will gladly exchange it for a new one. To request an exchange, please contact us within 30 days of receiving your order. We will provide you with a return shipping label, and once we receive the damaged or defective product, we will ship you a replacement.

Please note that we do not offer exchanges for products that have been opened or used.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns:

To return your product, you should mail your product to: 35 Lambert Street, Hamilton, Ontario, L8V 4N6.

You are responsible for the shipping costs unless the product is damaged or defective. In this case, we will provide them with a return shipping label.

Need help?

Contact us at support@freshmayhem.ca for questions related to refunds and returns.

Thank you for choosing Fresh Mayhem for your handmade soap, shower steamers, lip balms, and bubble bath truffles needs.